If you are experiencing issues with your Heyflow responses, this guide covers common errors and how to fix them.
Some inputs are missing in my response
If certain inputs are missing in your response, pinpoint where exactly the missing data occurs. If the data is missing from the beginning of the flow, it could be due to:
A user reloading the flow in the middle of the process.
A user switching from an in-app browser (e.g., Instagram) to another browser on the same device.
To prevent this behavior, update the User Behavior settings in your flow to enable Force Start on 1st Screen and Restore Data. This ensures that users are guided back to the beginning of the flow while retaining any previously entered data.
I receive multiple responses for the same lead
If you’re seeing multiple responses for the same lead within a short time frame, it’s likely that the user clicked the submit button multiple times to send their data.
To prevent this behavior, activate the Single Submit feature in the flow settings under User Behavior. This ensures that users cannot submit their response more than once. Any further clicks on submit buttons will be ignored.
💡 Tip: To reassure users their submission was successful, consider adding a (personalized) Thank You page after submission. This can confirm their data was received and reduce unnecessary clicks. For more details, check out our Best Practices.
I receive more data in one response than expected
If your responses contain more data than anticipated, it may be due to users navigating back to a different path in your flow and entering data there. Conditional Logic in your flow can save data from both paths, resulting in a response that appears larger than expected.
To prevent this behavior, activate the Reset on Navigation feature in the flow settings under User Behavior. This resets the user's inputs on the screen they are leaving when they navigate back. As a result, only the data from the correct path is saved in the response.
My responses are restricted
There are two common reasons why your responses may be restricted:
General Restriction: Only the flow owner can access the Responses tab. If you're a collaborator on the flow but not the owner, you won’t be able to view responses.
Individual Response Restriction: In certain cases, some responses may be restricted even to the flow owner. This can happen when:
The flow is published but not active.
The account is not active, but the flow is still technically live and receiving responses.
If you're seeing restrictions and believe you should have access, please contact our Support team for assistance.
💬 If you need help with this or have other questions, please contact our support team via the chat bubble in the bottom right corner or email [email protected].