If you are experiencing issues with your domain connection (e.g via GoDaddy, Shopify or IONOS), this guide covers common errors and how to fix them.
I want to connect a root domain (without a subdomain).
To show a heyflow on a root domain, e.g. heyflow.so, first, you can try to set up a CNAME on that domain, using an @ as the host. However, some providers don't support CNAME records on root level. In that case, you need to set up a subdomain, e.g. www, and redirect your root domain there.
I connected my heyflow, but I still can't see the heyflow under the domain
This can be for many reasons, unfortunately.
Make sure you have published your heyflow.
Make sure the domain you're trying to connect does not point to any other service: Remove all other A, AAAA, and CNAME records for that (sub-) domain.
You can get some more information about the current DNS settings with tools like NsLookup.io.
My provider doesn't let me insert the CNAME
Some providers, such as Wix, state the CNAME flow.heyflow.domains. is being invalid. In this case, simply try without . in the end.
My SSL certificate isn’t being created
A missing SSL certificate can have different reasons, it can take some time to be created. But if you have a CCA record in your DNS settings that prohibits certificate creation by Google, the SSL certificate can’t be created. This can be the case If you’re using e.g. Hostinger as a provider. Please remove all CAA records or add records for this authority (pki.goog). Take a look here for more information.
My provider doesn't let me set TTL to automatic
Some providers, such as Wix, do not have the option to set TTL (time to live) to automatic. Don't worry, you can also set TTL at 24 hours, depending on the frequency of which your records need to be updated.
My domain name is invalid
Due to special characters (ä, é, ß), an error can occur when trying to connect your domain to your flow.
You can use a workaround by inserting a special encoded URL using puny code. The flow will then be available under your desired domain.
Example: If you want to connect tästing.com, simply insert the puny code URL xn--tsting-bua.com and the domain can be connected:
💬 If you're having any other issues, please contact the support.