Why is a business email required to sign up for the free trial?
Heyflow is built for businesses. To ensure a seamless trial experience, uphold the highest security standards, and avoid unintentional sign-ups, please use your business or company email address.
For example, an @gmail.com email is considered non-business, whereas an @yourcompany.com email qualifies as a business address.
š¬ We understand that not everyone has access to a company email. If you'd like to start a trial but don't have a business email, please reach out to us for support via the chat or [email protected].
How can I use SSO to log in?
We offer Single Sign-On (SSO) via Google or Microsoft for a seamless login experience.
To access both Google or Microsoft and email login options, click "Forgot password." Once you receive the email from Heyflow, set a new password, and you'll be able to log in using either method.
ā If your Heyflow account is verified, you can log in with Google or Microsoft, linking your account automatically. If not verified, logging in with Google or Microsoft may overwrite your credentials.
How can I use 2FA for signup?
Add an extra layer of security to your account by requiring a verification code in addition to your password when signing in. This is how you enable Two-Factor-Authentication (2FA) in your account:
Go to the general account settings, and click on the toggle.
ā
Enter your password to continue setting up two-factor authentication.
āScan the QR code with your authenticator app (e.g., Google Authenticator, Authy). Alternatively, enter the code below manually.
āEnter the 6-digit code from your authenticator app to complete setup and click on "Verify".
āAfter verification, save the backup codes in a secure place. Each code can be used once if you lose access to your authenticator app.
āYou can always disable the Two-Factor Authentication or regenerate your backup codes. This will invalidate your existing backup codes and generate new ones.
Once two-factor authentication is set up, youāll be asked for a code from your authentication app every time you log in with your email. To avoid entering a code on each login, select āTrust this device for 30 days.ā If you donāt have access to your authentication app, you can also sign in using a backup code.
How can I change my email?
You can change your login email yourself from your Heyflow homepage. Click the icon in the bottom left, then select Account Settings. Next to your email address, click Change email and enter your new email address.
To confirm the change, youāll receive a one-time password (OTP) at your current email address. After entering it, a second OTP will be sent to your new email address. Once you confirm the second OTP, your email address will be updated.
Your login email is also used for transactional emails, such as notifications about errors with your integrations.
Your billing email address is usually the same as your account email and will be updated automatically when you change it. If youād like to use a different billing email address, contact us at [email protected]. We can also add additional recipients to receive invoices.
How can I change my password?
In case you want to change your password, go to your account by clicking on the icon in the upper right corner. Within the General tab, there is an option to reset your password. Click on that button, and we will send out an email to your account email address to enable you to reset your password.
In case you forgot your password when logging in, just click on the Forgot? button or here. Next, you can insert your email address and you'll now receive an email with a password reset link. Please note: the link is only valid for 20 minutes.
Set a new password with at least 8 characters. That's it, you have successfully changed your password. Now you can log back in and continue working on your flows.
ā Whenever you change your password, you get logged out automatically on other devices once you refresh the page.
How can I change my billing address?
If you want to set up a different billing address, go to your account settings and head to the Billing tab. Now you can edit your billing address.
How can I change the language settings?
In case you wish to update your language, you need to head to your account settings. You can now select the language in the General tab and choose between German and English.
How can I change the timezone for my account?
Change the timezone used for Analytics & Responses directly in your account settings. In the General tab, go to Timezone, select your desired timezone from the list, and click on Update.
š” Your default timezone is your browser's timezone.
How can I transfer flow ownership?
All flows created within your organization will be owned by that organization. If you want to transfer ownership of a flow to another organization, please message our Support Team directly via email at [email protected].
ā Please note that we can only accept change requests from the account owner.
How do I get access to my (inactive) account?
When you don't have an active account, you will get redirected to the checkout page, if you try to log into your account. If you're not planning to reactivate your account, you might still need access to e.g. your invoices.
In that case, please reach out to our customer success team via [email protected].
Do you have a status page?
Yes, our Heyflow status page to provide real-time system updates, scheduled maintenance announcements, clearer visibility into system health, and access to historical uptime data, helping you stay informed of critical incidents and scheduled maintenance that may affect your operations.
You can subscribe via email and can access this page without logging in. It is fully public and requires no authentication.