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Connect a domain with Shopify

Learn how to connect your Shopify domain to Heyflow. Strengthen trust and boost brand awareness by using your own domain for your funnels.

⭐ Available in the following bundle: Core Bundle (incl. in all plans)

⭐ Available on the following plans: Basic, Pro, Agency, Business

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This guide explains how to connect a domain purchased from Shopify, a commerce platform and hosting provider, to Heyflow.

Shopify Logo, symbol, meaning, history, PNG, brand

🔎 If you haven't already connected your domain in Heyflow, start here.

❗ Having issues with your domain connection? Check out our troubleshooting guide for solutions to common problems and tips on how to get your domain working smoothly.

Connecting a subdomain

❗Note: Shopify-managed domains like yourstore.myshopify.com can’t be connected, as they don’t allow DNS edits.

To connect a subdomain (e.g. flow.yourdomain.com) purchased from Shopify to Heyflow:

  1. Open your Shopify settings:
    Log in to Shopify, go to Settings → Domains, and select your custom domain.
    ​

  2. Add a CNAME record: In DNS Settings, click Edit DNS settings and create a CNAME record:

    • Name/Host: your subdomain (e.g. flow)

    • Points to: flow.heyflow.domains
      Save your changes.

  3. Connect the subdomain in Heyflow: In your flow, go to Integrate → Domains, click Add Domain, and enter the same subdomain (e.g. flow.yourdomain.com).
    ​

  4. Wait for propagation: DNS updates may take 24–48 hours. Once connected, Heyflow will show SSL Active.

Connecting a root domain

Shopify does not allow CNAME records on root domains (e.g. yourdomain.com), only on subdomains (e.g. flow.yourdomain.com).

💡 Solution: Connect a subdomain like www to Heyflow and redirect the root domain to it.

  1. Open Shopify Domains:

    Go to Settings → Domains and select your root domain (e.g. yourdomain.com).

  2. Set up a redirect:

    Make www.yourdomain.com your primary domain so visitors to yourdomain.com are automatically redirected.

  3. Add a CNAME record:

    In Edit DNS settings, create a CNAME:

    • Host: www

    • Points to: flow.heyflow.domains

    • Save your changes.

  4. Connect in Heyflow:

    In your flow, go to Integrate → Domains, add www.yourdomain.com, and wait up to 48 hours for DNS and SSL to activate.

Alternative: Redirect users from Heyflow to a Shopify

Alternatively, you can seamlessly redirect users from a Heyflow quiz to a Shopify page, like a Product Display Page (PDP) or your Shopify store.

Heyflow provides several options through URL redirections:

  1. Links for redirecting users
    This approach lets users redirect themselves by clicking e.g. a button or an image. Learn more about links here.
    ​

  2. Automatic redirection after data submission
    If you'd like users to be redirected immediately after completing a funnel, set up the redirection directly in the Submit Button.
    ​

  3. Logic-based redirection
    Use our Advanced Conditional Navigation to send each visitor to the most relevant Shopify page based on their answers and selections.

💡 Tips for common redirect issues

  • Ensure the Shopify URL you include is accurate and publicly accessible.

  • For Product Display Pages, verify that the URL corresponds to the exact product you wish to showcase.

  • Test the redirection setup thoroughly to ensure a smooth user experience.

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