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This guide explains how to connect a domain purchased from Shopify, a commerce platform and hosting provider, to Heyflow.
🔎 If you haven't already connected your domain in Heyflow, start here.
❗ Having issues with your domain connection? Check out our troubleshooting guide for solutions to common problems and tips on how to get your domain working smoothly.
Connecting a subdomain
❗Note: Shopify-managed domains like yourstore.myshopify.com can’t be connected, as they don’t allow DNS edits.
To connect a subdomain (e.g. flow.yourdomain.com) purchased from Shopify to Heyflow:
Open your Shopify settings:
Log in to Shopify, go to Settings → Domains, and select your custom domain.
Add a CNAME record: In DNS Settings, click Edit DNS settings and create a CNAME record:
Name/Host: your subdomain (e.g.
flow)Points to:
flow.heyflow.domains
Save your changes.
Connect the subdomain in Heyflow: In your flow, go to Integrate → Domains, click Add Domain, and enter the same subdomain (e.g.
flow.yourdomain.com).
Wait for propagation: DNS updates may take 24–48 hours. Once connected, Heyflow will show SSL Active.
Connecting a root domain
Shopify does not allow CNAME records on root domains (e.g. yourdomain.com), only on subdomains (e.g. flow.yourdomain.com).
💡 Solution: Connect a subdomain like www to Heyflow and redirect the root domain to it.
Open Shopify Domains:
Go to Settings → Domains and select your root domain (e.g.
yourdomain.com).Set up a redirect:
Make
www.yourdomain.comyour primary domain so visitors toyourdomain.comare automatically redirected.Add a CNAME record:
In Edit DNS settings, create a CNAME:
Host:
wwwPoints to:
flow.heyflow.domainsSave your changes.
Connect in Heyflow:
In your flow, go to Integrate → Domains, add
www.yourdomain.com, and wait up to 48 hours for DNS and SSL to activate.
Alternative: Redirect users from Heyflow to a Shopify
Alternatively, you can seamlessly redirect users from a Heyflow quiz to a Shopify page, like a Product Display Page (PDP) or your Shopify store.
Heyflow provides several options through URL redirections:
Links for redirecting users
This approach lets users redirect themselves by clicking e.g. a button or an image. Learn more about links here.
Automatic redirection after data submission
If you'd like users to be redirected immediately after completing a funnel, set up the redirection directly in the Submit Button.
Logic-based redirection
Use our Advanced Conditional Navigation to send each visitor to the most relevant Shopify page based on their answers and selections.
💡 Tips for common redirect issues
Ensure the Shopify URL you include is accurate and publicly accessible.
For Product Display Pages, verify that the URL corresponds to the exact product you wish to showcase.
Test the redirection setup thoroughly to ensure a smooth user experience.